frequently asked questions


WHAT HAPPENS AT THE PRE-SESSION CONSULTATION?

This is where the excitement starts and where we create the ideal session for you! This begins with a questionnaire where we collect all kinds of information about you, your family and your expectations for the session. Then we will either continue to chat via email or schedule a phone appointment or a FaceTime/Skype chat where we will discuss clothing options and talk about the session packages we offer. When your session day arrives, we’ll have a plan so everything goes smoothly–which means LESS stress for you.

 
 

WHEN DO I GET TO SEE THE IMAGES?

You will get to see your images within 1-2 weeks after your session. We will help you with all of your final decisions on images and products that we have custom designed just for you. 

 
 

CAN I BRING MY KIDS TO THE ORDERING APPOINTMENT?

Littles are always welcome, BUT if you would like a chance to relax and concentrate on the beautiful images and products that we will creating for you, then you might want to arrange childcare. Or we can schedule your appointment when your children are in school.

 
 

WHEN DO I GET TO BRING EVERYTHING HOME?

Quality takes time, so please allow 4 weeks from your order date for completion of your order. Custom designed albums and storyboards may take longer. But it’s worth the wait!

WHAT KIND OF INVESTMENT DO MOST FAMILIES MAKE?

Most of our clients invest anywhere from $500 to $1500 on their custom portraiture. However, everyone’s needs are different – some spend a little more and some spend a little bit less.

 
 

WHAT IF I ONLY WANT A FEW DIGITAL IMAGES?

We are a full service, high quality portrait studio. We spend a significant amount of time on your session from planning to photography to post processing, and then provide you with the highest quality images to choose from. If you want a few images only, we recommend that you book one of our Mini Sessions offered throughout the year, which are themed, abbreviated sessions that include select downloadable images.

 
 

DO YOU HAVE A REFERRAL PROGRAM?

Referrals are the heart of our business and a true compliment us. If you loved the services we provide, please share the love with your friends. By doing so you will be rewarded with print credit each time your friends book and pay for a session.

 
 

HOW CAN I FIND OUT ABOUT SPECIAL OFFERS AND EVENTS?

“Like” us! Subscribe to our newsletter by clicking the link below and LIKE our Facebook page here. We announce all of our upcoming special offers, events and sneak peeks on Facebook first, then our blog and newsletter. We’d love to tell you all about them. If you want even more great content from us, follow us on Pinterest and Instagram!